Track Your Order
Fill in your tracking number and we will check where your order is.
(we use Aftership to track our packages, you will be sent to a new page to view your tracking information and progress.)
Have a Question About Your Order?
Fee free to contact us with questions and queries. We are UK based and operate on the GMT timezone.
Please use the contact form on this page to send any queries you may have. We aim to respond within 48hrs.
Our sales line is open from 9am-5pm, Monday to Friday.
Email : firstname.lastname@example.org
For any product related or troubleshooting queries please visit our FAQs section below.
We only operate a delivery service and no collections can be made from our address location.
Feel free to contact us today…
We felt the market needed a dedicated and professional site with a clear and trusted service for its customers to be able to buy Swegways in confidence and here we bring to you iSwegway.com, the UK's largest online Swegway retailer.
If you would like to ask us any questions or have any queries feel free to contact us.
Are your items in stock?
Yes, everything on our website is in stock, unless stated otherwise.
Are you UK based?
Yes, we are based in the UK and we have multiple warehouses.
What happens after I order?
We will send you an email, which states the details of what you have purchased. The total cost and arrangements for delivery.
What are your payment methods?
You can use our online store to complete your checkout securely. We take all of the main cards – Visa/MasterCard/AMEX/Maestro.
Do you accept PayPal?
Unfortunately not due to technical issues we have had with their payment platform in the past.
Where is the Swegway board manufactured?
All Swegway boards are manufactured in China however we inspect and test each board by our UK Engineers in the UK before we send our boards to our customers. Our boards have the highest standard build quality and components.
What is the warranty service and repair service?
All boards have a standard 12 month manufacturers warranty service. Warranty covers battery pack. Due to the nature of the product we cannot be held responsible for any misuse and damage caused by this.
Note: Warranty does not cover accidental damage or misuse. If the exterior of your Swegway is damaged or the internal seals are broken your warranty is void. We can quickly and easily see where a Swegway has been damaged due to scratches or dents on the body of the board. Internal or external damage caused by crash or accidental damage isn't covered under warranty claims. You will be liable to pay the shipping costs to return your Swegway back to us if the damage isn't covered under warranty. We will quote for repair costs once our technicians have conducted diagnostics on your board.
How do I reset my board?
If your board is not functioning properly then you may need to reset it. This can easily be done by following the steps below:
- Charge the board for two hours to make sure its fully charged.
- Turn off board and make sure the board is level (straight and not bent).
- Turn off the board.
- Hold down the “on” button for 45 seconds. The led lights on the front should come on under the board and start flashing and you will hear a couple of beeps. Let them continue for the full 45 seconds.
- Turn off the board.
- Turn the board back on again and this reset has fixed the fault.
Can I visit you to pick up/buy items?
Unfortunately not, we only operate an online store and do not have the facility for clients to visit our warehouses.
What is the build quality of the iSwegway board?
Our boards are built using only quality components that are very durable. The battery is Samsung cell powered.
I have ordered an iSwegway and I have not received it yet.
If it has exceeded the delivery schedule you have selected then please provide your name, contact number, and email address and our support team will call you back within 2 hours and give you an update.
There is a missing item in my delivery?
Please provide your name, contact number, and email address using the above form and our Support Team will resolve this for you
Please notify us to arrange a return. For returns and refunds, you can return your Swegway to us up to 14 days after delivery has been confirmed. As long as your Swegway is unused, and in the original condition you may return your Swegway to us for an exchange (depending on stock availability) or full refund.
You have the right to cancel free of charge until your item is in dispatch. If you wish to cancel once your order is in dispatch you will be liable for any shipping fees.
All of our items are posted using tracked and insured couriers. You can find our costs and estimated delivery times below.
UK delivery times and costs
- Free UK delivery — 48 hours
- Express delivery — 24 hours — £7.99 (Must be placed daily before 3pm. Excluding weekends* or Bank holidays)
- Saturday Express Delivery — £14.99 (Only for orders placed on Friday before 3pm for delivery on Saturday)
*Note: Express deliveries will be delivered the next working day if placed Monday to Thursday before 3PM. Orders placed after 3pm Thursday and Friday before 3PM - will be delivered on Monday.
Have you broken or damaged your Swegway? Has it stopped working? Has the wheel fallen off?
Don’t worry! Our dedicated repair service enables you to post your Swegway directly to a dedicated repair team who will repair and send your board back to you.
We can repair all types of boards, even if you did not purchase it from us we still may be able to help you. An outline of repair costs can be found below:
|Replace casing||full £70|
|Replace casing||top £40, bottom £30|
|Change wheel||£50 (single, not pair)|
|Change wheels||£85 (pair)|
|Replace bluetooth module||£30|
|Replace PCB mainboard A||£40|
|Replace PCB mainboard B||£65|
|LED Lights replacement||£25|
|Power port replacement||£30|
|Charger port replacement||£30|
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